Empty Emails Open a Can of Worms for Mint.com

  • JJ Hornblass
  • October 14, 2010
  • 0

Call it the Case of the Empty Emails.

Mint.com sent its members scores of empty emails, and the rash of odd transmissions has its members wondering what is going on at the online personal finance management service owned by Intuit.
Mint acknowledges that it sent the emails from stage-mini@mint.com late last Tuesday, and blames the errant missives on a “misconfiguration of our email provider” as a result of “testing something on our staging server.”
The explanation is not ringing true with Mint members, some of whom received more than a dozen empty emails.
“I don’t buy it,” one member wrote on Mint’s site. “Mail servers don’t arbitrarily send mail.”
Mint says it is “putting in measures to ensure this never happens again,” but some members apparently won’t be satisfied with that.
“It seems that all Mint is good for these days is broken personal finance management,” one wrote. “I can’t think of one thing that Mint’s ‘done’ lately that hasn’t been broken.”
Ouch. The Case of the Empty Emails just got harsher.
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JJ started the first iteration of Bank Innovation back in 2007, and has been working on it ever since. He also serves as President & Chief Executive Officer of Royal Media, Bank Innovation’s parent. He founded Royal in 1995 and oversees all aspects of the New York-based diversified media company. Prior to forming Royal, JJ was on the editorial staff of American Banker, the daily newspaper, and worked as an editor of a business magazine in Hong Kong. As a reporter and editor, he has won journalism awards from the National Press Foundation, Newsletter & Electronic Publishers Foundation, and the Reader’s Digest Foundation. He has a BS in Economics from Yeshiva University and a Master’s from the Columbia University Graduate School of Journalism. He was also a Fellow at the University of Wisconsin-Madison Graduate School of Banking. He lives in New York City with his wife, two daughters, and son. He counts among his accomplishments one New York City Marathon, two New York City Triathlons and the 2010 Father’s Day 5K, the first race he ever ran with his daughters. He can be reached at hornblass@gmail.com or 212-564-8972.

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