Learning from Customers in Social Media

I was recently interviewed by BAI Banking Strategies on the evolving use of social media in banking and wealth management. Here is an excerpt from the article, which was published yesterday: Nicols, a former executive with Minneapolis-based U.S. Bancorp, agrees that social media can warn financial institutions of potential problems. “You ought to be happy [...]

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Original Post: http://jpnicols.com/2012/10/16/learning-from-customers-in-social-media/

Tags: innovation, Practice Management, Social Media

Posted on October 16, 2012 at 11:00 pm under Newswire, Technology. Follow this entry via RSS 2.0.