NCR Launches Pilot of Mobile ATM Cash Withdrawal via QR Code

  • JJ Hornblass
  • October 14, 2012
  • 1

WASHINGTON, DC–NCR has officially launched a pilot of a new product that allows for mobile cash withdrawal at an ATM via QR code.

NCR told Bank Innovation this week that the new product was still in the “concept” phase. The company said it is seeking “controlled introduction partners” through the fourth quarter, with a plan to shift it from “concept” to product in the first quarter of 2013.

Here’s how the product works: a retail customer goes to a designated, bank-branded app to indicate that she wants to take out cash from an ATM. The app authenticates the consumer. When the customer gets to any ATM in the system, she scans the onscreen QR code with her mobile device. The QR code relays the customer’s location to the server, and the server matches the customer’s request with the ATM location and dispenses the requested cash.

NCR says that bankers like that the technology offers consumers greater speed at the ATM; increases use of a bank’s mobile application; and doesn’t require that the consumer hold an ATM card. We think that over the long term the fact that the application increases consumers’ use of bank mobile applications might become the new product’s greatest appeal.

The app, which leverages NCR’s Aptra ATM OS, does not require a hardware upgrade; the addition of the QR code-based service is done remotely.

NCR helps process 30 million transactions per day and employs 23,000. The company generated $5.3 billion of revenue last year.

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JJ started the first iteration of Bank Innovation back in 2007, and has been working on it ever since. He also serves as President & Chief Executive Officer of Royal Media, Bank Innovation’s parent. He founded Royal in 1995 and oversees all aspects of the New York-based diversified media company. Prior to forming Royal, JJ was on the editorial staff of American Banker, the daily newspaper, and worked as an editor of a business magazine in Hong Kong. As a reporter and editor, he has won journalism awards from the National Press Foundation, Newsletter & Electronic Publishers Foundation, and the Reader’s Digest Foundation. He has a BS in Economics from Yeshiva University and a Master’s from the Columbia University Graduate School of Journalism. He was also a Fellow at the University of Wisconsin-Madison Graduate School of Banking. He lives in New York City with his wife, two daughters, and son. He counts among his accomplishments one New York City Marathon, two New York City Triathlons and the 2010 Father’s Day 5K, the first race he ever ran with his daughters. He can be reached at or 212-564-8972.

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