First direct, the revolutionary virtual-only banking arm of HSBC launched in 1989, appears to have slowed its pace of innovation.
(That last innovation, called Little Black Book, is a social network for its customers, and can be found here.)
A ping to first direct officials found that the lab unit is still “active,” but in a sort of holding period.
“We are working on what we are going to add next,” a bank official told us.
No timetable was disclosed.