Amex ‘Significantly’ Overhauling Mobile Check Deposit

© Can Stock Photo Inc. / itanuAUSTIN, Texas — American Express is overhauling its mobile check deposit for some of its accounts, an executive disclosed today.

In an offhand comment during a presentation at the Digital Banking Summit here today, Stefan Happ, chief commercial officer, enterprise growth at Amex, revealed that the card company was “in the process of significantly improving” its mobile check deposit service for its Bluebird and Serve product lines, which have many similarities.

The move is especially noteworthy because Bluebird and Serve are intended for the underserved market, so exceptional RDC is crucial.

It was not clear from Happ’s presentation what is less-than-acceptable about the current mobile check deposit on the Bluebird and Serve apps.

Happ did reveal that the two products last year reached a combined load volume of $7 billion, up 300% since 2012. About 40% of Bluebird and Serve volume comes from direct deposit.

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JJ started the first iteration of Bank Innovation back in 2007, and has been working on it ever since. He also serves as President & Chief Executive Officer of Royal Media, Bank Innovation’s parent. He founded Royal in 1995 and oversees all aspects of the New York-based diversified media company. Prior to forming Royal, JJ was on the editorial staff of American Banker, the daily newspaper, and worked as an editor of a business magazine in Hong Kong. As a reporter and editor, he has won journalism awards from the National Press Foundation, Newsletter & Electronic Publishers Foundation, and the Reader’s Digest Foundation. He has a BS in Economics from Yeshiva University and a Master’s from the Columbia University Graduate School of Journalism. He was also a Fellow at the University of Wisconsin-Madison Graduate School of Banking. He lives in New York City with his wife, two daughters, and son. He counts among his accomplishments one New York City Marathon, two New York City Triathlons and the 2010 Father’s Day 5K, the first race he ever ran with his daughters. He can be reached at or 212-564-8972.

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