What’s the Future of Chatbots? Listen to Experts

  • Grace Noto
  • February 10, 2017
  • 1

Chatbots and AI—what makes them so engaging? How can banks and FIs utilize bots to improve the relationship with consumers, while driving engagement?

This was the penultimate question during the Bank Innovation Twitter Chat today. We’ve summarized some of the best responses, and most intriguing questions, below.

Experts weighed in on what the ideal finance chatbot would offer to consumers. The answer, overwhelmingly,

Or on the role data plays (or doesn’t play) when it comes to the success of a bot:

Also noted was the importance of user experience on platforms like Facebook Messenger and Slack—as well as the security of that experience:

Asked and answered (at least for some) was the big question: what form will chatbots and AI take in the future?

Stay tuned for our next Twitter chat, and let us know what topics you’d like to see covered via email kyee@royalmedia.com or on Twitter at #AskBi.

To learn more about chatbots and AI in banking, join us in San Jose on March 6-7 for Bank Innovation 2017, where the best conversations in fintech take place. Request your invitation here.

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