60% of KeyBank automation team targets risk
NASHVILLE, Tenn. — KeyBank is working to automate as many risk controls as possible as threats continue to tick up. ...
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The potential of AI-powered chatbots in banking customer support
Banking customer support is no walk in the park. Customers come with diverse problems, from lost cards to unclear charges,...
KeyBank 2-3 years from gen AI features for customers
Both KeyBank and PNC Bank are exercising caution in how they roll out generative AI to their customers. The models...
How AI and Automation are Changing the Banking Landscape
The banking sector is a significant component of the global economy, and it is currently undergoing a major transformation powered...
Multifactor authentication critical for banks, IBM says
Financial institutions must prioritize multifactor authentication as hackers take advantage of a lack of identity protection. In 2023, cyberattacks using...
Fifth Third CIO: Chatbot 97% accurate in classifying customer intent
NASHVILLE, Tenn. — Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it...
LemonadeLXP wins inaugural Demo Challenge
NASHVILLE, Tenn. — Digital banking service provider LemonadeLXP won the inaugural Demo Challenge at Bank Automation Summit U.S. 2024. Nine...
Bank of America’s CashPro Chat reaches 60% adoption
NASHVILLE, Tenn. — CashPro, Bank of America’s business banking platform, is seeing increased adoption as features and services are added. ...
Now is the time to reimagine wealth management
The Music is Starting to Stop Recent years have been extremely lucrative for wealth advisors; both the independents and full-freight...
Wells Fargo AI pipeline hits 191 projects
NASHVILLE, Tenn. — Wells Fargo is amping up its artificial intelligence project pipeline. The bank has 191 AI, machine learning...
