Banks are exceeding customer expectations in digital services, but failing in matters of trust, according to a new survey from Fidelity National Information Services Inc. (FIS). But if they are able to leverage their digital know-how to help customers gain better control of their financial lives, consumer trust should follow,Read More
Post Tagged with: "alerts"
Wells Fargo & Co. showed off its enhanced alerts function for mobile in a new video yesterday. The alerts are customizable, but need to be set up in online banking, just as mobile accounts for the San Francisco-based bank need to be first set up online. Alerts are an importantRead More
It just got easier for Huntington customers to see how much money they have. Huntington Bancshares today announced a new feature called Quick Balance to its mobile app that allows users to check account balances with a swipe, without inputting a username or password. Maureen Brown, public relations director withRead More
Sure, banks tell consumers whether their checking balance is “low,” but is that really enough? The answer: no.
By Bob Williams, Director of Marketing Technologies at Harland Clarke and author of the blog, The Merchant Stand.A friend and colleague Jim Marous shared an article from American Banker on Googe+ entitled Banks Underuse Mobile …