Post Tagged with: "Amex"

Amex Shoots Down OptBlue Rumor

Amex Shoots Down OptBlue Rumor

by August 11, 2016 at 4:33 pm 2 comments

American Express today dispelled market rumors that it would expand its OptBlue program. The program, launched in May 2014, allows merchants who charge less than $1 million a year through American Express, to use one of 18 merchant processors to secure a lower discount rate. Market participants tell Bank InnovationRead More

Danish Bank Pilots Facebook Messenger Bot

Danish Bank Pilots Facebook Messenger Bot

by June 28, 2016 at 10:59 am 2 comments

If you haven’t heard yet, bots are taking over financial services, and are bringing Facebook with them. A Danish neobank called Lunarway introduced its Facebook banking bot, Lunar Way Bot 1.0, yesterday. The chatbot responds to simple queries, for now, such as checking balance, or looking up how much you spentRead More

Amex ‘Significantly’ Overhauling Mobile Check Deposit

Amex ‘Significantly’ Overhauling Mobile Check Deposit

by June 9, 2015 at 3:35 pm 0 comments

AUSTIN, Texas — American Express is overhauling its mobile check deposit for some of its accounts, an executive disclosed today. In an offhand comment during a presentation at the Digital Banking Summit here today, Stefan Happ, chief commercial officer, enterprise growth at Amex, revealed that the card company was “in theRead More

Amex Gets Aced Out of Facebook’s New P2P Payments

Amex Gets Aced Out of Facebook’s New P2P Payments

by March 17, 2015 at 5:42 pm 0 comments

Member since … well, never. Facebook, which today unveiled its long-awaited peer-to-peer payments, notably has left out American Express — no doubt much to Visa and MasterCard’s delight. Facebook said today that its Messenger service will start allowing payments between Facebook “friends.” The P2P service is being rolled out slowly acrossRead More

Amex Restricts How Serve Cards Can Be Funded

Amex Restricts How Serve Cards Can Be Funded

by March 17, 2015 at 11:37 am 1 comment

American Express will limit the way its Serve customers can load money on to the “full-service” prepaid banking platform. Amex disclosed yesterday that it will no longer allow Serve customers to use non-American Express credit cards to load cash on to Serve, which is effectively an online banking service, muchRead More

VIDEO: Amex, of All FIs, Releases Dark Documentary on the Unbanked

VIDEO: Amex, of All FIs, Releases Dark Documentary on the Unbanked

by June 6, 2014 at 10:16 am 0 comments

American Express, long considered the financial institution of corporate spending and the wealthy, this week released “Spent: Looking for Change,” a 40-minute documentary “about the nearly 70 million Americans locked out of traditional financial services.” The moody documentary, which follows several Americans who turn to pawn shops, check-cashing services andRead More

Coolest Brands 2014: Elevating Payments to Another Level

Coolest Brands 2014: Elevating Payments to Another Level

by February 24, 2014 at 10:47 am 1 comment

Officially, American Express had the most valuable financial services brand in the world last year, according to Interbrand. The consultancy valued the American Express brand last year at $17.6 billion, ranked No. 23 among all brands. (Apple’s was the most valuable brand of all at $98.3 billion, according to Interbrand.)Read More

Amex Shuns Chat for Customer Service, Leaning Instead on Social Media

Amex Shuns Chat for Customer Service, Leaning Instead on Social Media

by December 4, 2013 at 10:00 am 0 comments

American Express unveiled new online customer service features yesterday that lean more heavily on social media. Chat, however, was excluded from its new customer service application, and is only being made available on a limited basis. In re-engineering its online customer service center, American Express put its customer-care phone numbers,Read More

Amex Inks Deals with ShopRunner, Chegg — on the Downlow

Amex Inks Deals with ShopRunner, Chegg — on the Downlow

by July 18, 2013 at 12:32 pm 1 comment

American Express, it turns out, inked two important innovation deals last quarter — one with ShopRunner and the other with Chegg. The news was buried in Amex’s second quarter earnings yesterday. How buried? Try towards the end of the company’s supplemental earnings information packet. First, the ShopRunner deal. Amex signedRead More

5 Drivers of Growth for Prepaid Cards

5 Drivers of Growth for Prepaid Cards

by May 8, 2013 at 12:01 pm 2 comments

Call it the Year of the Prepaid Card. It is estimated that prepaid purchase volume will top $150 billion this year and is expected to grow $45 billion over the next five years, according to Javelin Research & Strategy. Between 2009 and 2012 consumer use of prepaid cards grew 71%. So whatRead More