Post Tagged with: "artificial intelligence"

Customers Don’t Prefer Chatbots Over Humans Yet—But They Will, Says Survey

Customers Don’t Prefer Chatbots Over Humans Yet—But They Will, Says Survey

by December 5, 2016 at 12:31 pm 0 comments

Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change. According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they wouldRead More

Top 3 Fintech Rounds:, Lemonade, MoneyLion, KKday

Top 3 Fintech Rounds:, Lemonade, MoneyLion, KKday

by December 5, 2016 at 11:07 am 0 comments

Fintech funding seems to have picked up steam this week, with home-selling platforms, online insurance carriers, personal finance apps, and e-commerce companies all getting a healthy boost of capital. This brings us to our top five fintech funding rounds of the week: Lemonade It’s the venture funding round we’ve allRead More

Top 4 Fintech Raises: Treasure Data, Quantopian, Freespee, Active.ai

Top 4 Fintech Raises: Treasure Data, Quantopian, Freespee, Active.ai

by November 14, 2016 at 1:35 pm 1 comment

Quite a few fintech ventures received funding this week; though perhaps surprisingly blockchain is not an area featured on this list—perhaps with all of the recent blockchain proof-of-concepts that are running, investors and angels thought it was time to take a stronger look at artificial intelligence, big data, and otherRead More

Meet Erica, Bank of America’s Chatbot for Digital Banking [VIDEO]

Meet Erica, Bank of America’s Chatbot for Digital Banking [VIDEO]

by October 26, 2016 at 9:55 am 1 comment

LAS VEGAS — Bank of America announced its new chatbot, erica, yesterday at Money20/20 here. Erica should roll out for BofA digital and mobile banking users “late next year,” according to a spokeswoman from the bank. At an event where chatbots were one of the main topics of interest for many ofRead More

American Express Adds Its Bot to the Party

American Express Adds Its Bot to the Party

by September 21, 2016 at 3:50 pm 0 comments

Earlier this month, American Express launched a bot on Facebook Messenger as an additional channel to interact with its customers. When Facebook Messenger launched five (!) years ago this month, it was not immediately clear why or what it might do — messages already existed within Facebook, everyone was texting madlyRead More

Bots Are Everywhere, But Are They Ready for Banking?

Bots Are Everywhere, But Are They Ready for Banking?

by September 12, 2016 at 10:21 am 1 comment

The latest technology to entice bankers is the chatbot — that talky little application that can tell you how much you spent at Starbucks or guide you through your account setup. But a report from Forrester’s Peter Wannemacher, released last week, suggests that chatbots are not ready to handle the high-stakesRead More

ChatBots in Consumer Banking

ChatBots in Consumer Banking

by August 2, 2016 at 1:00 am 0 comments

Image courtesy of SuitPossum This is Day 5 of ChatBot Week on Daily Fintech. You can see the intro and index here. How Much? ChatBots are great when customers want answers to various “how much” type questions, such as how much…. Have I got left? Will this cost me inRead More

ChatBots in InsurTech From Offshoring to Automation to New Experience

ChatBots in InsurTech From Offshoring to Automation to New Experience

by July 1, 2016 at 2:30 pm 0 comments

This is Day 4 of ChatBot Week on Daily Fintech. You can see the intro and index here. Unusually we are seeing more adoption from Incumbents than upstarts . This is the reverse of the cycle of innovation in banking (startups show the way and then banks “fast follow” via mixRead More

Shift Technology Uses AI to Battle Insurance Fraud #insuretech

Shift Technology Uses AI to Battle Insurance Fraud #insuretech

by June 9, 2016 at 1:00 am 2 comments

When I first spotted Shift Technology with their focus on fraud detection for insurance, I assumed I would find a venture in Israel (which is known for smarts in finding the bad guys in cyberspace, as we outlined when we went to Israel on our Fintech global tour). So IRead More

Say Hello to Our Spring 2016 Class of Startups

Say Hello to Our Spring 2016 Class of Startups

by April 28, 2016 at 11:00 am 0 comments

Bank Innovation INV, this blog’s fintech accelerator, is pleased today to announce the six extraordinary startups that have been admitted to its inaugural class. The companies selected from applications received from startups around the world are: CrossCues Dyme GoldBean Hermetic Security Spare We Are Briqs The companies, chosen after a comprehensiveRead More