Post Tagged with: "attrition"

Big Data Provides Big Opportunity for Bank Loyalty

Big Data Provides Big Opportunity for Bank Loyalty

by February 29, 2012 at 7:30 am 0 comments

In a new regulatory environment, banks are faced with changing the foundation of rewards programs that were previously funded by interchange income from credit and debit cards. With debit interchange funding gone, FIs still need to continue to find way…

Banks Need to be Proactive to Stop Switching Trend

Banks Need to be Proactive to Stop Switching Trend

by February 27, 2012 at 2:07 pm 0 comments

According to the 2012 U.S. Bank Customer Switching and Acquisition Study just released today by J.D. Power and Associates, continued frustration with fees and service has resulted in increased levels of switching at large, regional and mid-sized banks,…

Banks and Credit Unions Focusing on Onboarding to Build Revenues

Banks and Credit Unions Focusing on Onboarding to Build Revenues

by February 17, 2012 at 10:17 am 0 comments

There has never been so much pressure on financial institutions to maximize the revenue and relationship potential of each customer. With government regulations reducing fee income, historically narrow interest rate spreads, and consumer satisfaction w…

Big Bank Vulnerability to Attrition Provides Opportunity

Big Bank Vulnerability to Attrition Provides Opportunity

by November 10, 2011 at 12:38 pm 0 comments

On the heels of Bank Transfer Day, a new study suggests that many of the top banks in the country are vulnerable to continued outflows of customers and deposits. According to a just released 84 page study entitled, “2011 Retail Banking Brand Vulnerabil…

Collecting Behavioral Insights Increases Value of Relationship

Collecting Behavioral Insights Increases Value of Relationship

by October 12, 2011 at 9:59 am 0 comments

Over the past 30 years, the new account opening process hasn’t changed very much. Sure, there is a far greater use of technology at the new account desk and there is the opportunity to open accounts online, but the overriding objective for most banks i…