Post Tagged with: "Bank branches"

VIDEO: CNBC on Why Branches Are Here to Stay

by June 6, 2013 at 6:25 pm 0 comments

The bank branch debate hits the mainstream media as CNBC takes it on. It’s conclusion: bank branches are here to stay.

What Type of Experience Are You Trying to Create?

What Type of Experience Are You Trying to Create?

by May 29, 2013 at 8:25 am 0 comments

Originally posted by Melanie Friedrichs on The Andera Blog. Follow us on twitter @AnderaInc. Everyone in retail banking today talks a lot about “customer experience,” but usually, we don’t specify exactly what we mean.  In reality, customer experience can mean many different things, and the exact definition depends on who you wantRead More

Smile Like You Mean It, Bank Branches

Smile Like You Mean It, Bank Branches

by August 9, 2012 at 9:23 am 1 comment

With bank branches increasingly losing out on floor traffic, there’s something bankers should keep in mind when thinking about extracting the most revenue from their physical footprints: Don’t look scary (physically) or you will lose out on sales from those customers whom are still taking the time to come intoRead More