Bank of America Revising New App to Bolster Small Business Client Base
Bank of America has a new source of small business data. The next iteration of the bank's Business Advantage 360, ...
Tag: Bank of America
Bankers Acknowledge That They Need to Help Consumers on Financial Health, Report Finds
For banks, improving their customers’ financial health is not just good business. It is imperative. A new survey found that 69% ...
Retail Banking Customer Satisfaction has Improved, But Only Slightly
Customer satisfaction in the overall retail banking industry has improved over the last twelve months, but ever so slightly, according ...
Zelle Reports Record High Payment Value, Volume in Q1
Zelle, the P2P payments service run by Early Warning Services LLC, reported $39 billion in transaction value for the first ...
Fifth Third Bank to Add 100+ Branches to Improve Customer Experience
For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical ...
Adoption of Chatbots on the Rise, But Where to Next?
Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...
Financial Apps Have Better Mobile Retention Rates Than Other Industries, Report Says
Neither video games nor dating nor shopping have a stronger pull, in terms of initial mobile app retention than financial ...
User Experience Is Key to Customer Satisfaction, Report Says
Having a “frictionless” user experience (UX) is among the top three qualities that bank customers look for when picking a ...
Mobile Outpacing Digital User Growth at the Big Four U.S. Banks
The big four U.S. banks are adding more active mobile users than overall digital users on both a quarter-over-quarter and ...
BofA Opening More Financial Centers to Support Digital Strategy
While many banks are shutting down branches, Bank of America is adopting a “high-tech, high-touch” strategy, which will result in ...
