Post Tagged with: "Bank of the West"

Bank of the West Gets Serious About Digital Engagement

Bank of the West Gets Serious About Digital Engagement

by September 16, 2016 at 12:30 pm 1 comment

It’s become a truism that digital banking customers are your best customers, but Bank of the West and Fiserv have the data to back up that assumption — and to do something about it. Digital banking features cost money — your vendor may charge a per-user fee to institute the latestRead More

How Will Banks Secure the New Channels — Messaging, Video, Chatbots?

How Will Banks Secure the New Channels — Messaging, Video, Chatbots?

by July 21, 2016 at 12:50 pm 5 comments

The first video banking call crossing the Atlantic took place this week. A new virtual assistant (TouchAssist) and a new personal finance chatbot (Trim) both launched yesterday. Facebook Messenger recently reached 1 billion users — and 18,000 bots. There are more ways for customers to talk to banks than everRead More

Why is Bank of the West Hosting a Hackathon? To ‘Learn, Learn, Learn’

Why is Bank of the West Hosting a Hackathon? To ‘Learn, Learn, Learn’

by May 13, 2016 at 2:34 pm 0 comments

Fear of fintech disruption is still common in banking, but for Bank of the West, “fintech” means opportunity. The San Francisco-based bank is working on deepening its links with Silicon Valley neighbors, and has a hackathon planned for June 17-19 in concert with parent BNP Paribas. “Fintech is already a partnerRead More

Why Bank of the West Made a Deal with U.C. Berkeley

Why Bank of the West Made a Deal with U.C. Berkeley

by November 20, 2015 at 1:28 pm 0 comments

Two bears, together at last — or at least two bear logos. Bank of the West was named the Official Bank of the University of California, Berkeley in late October. Both institutions use the now-extinct California grizzly bear (Ursus arctos californicus) in their logos. The ten-year deal is more than justRead More

Bank of the West Bakes PFM Into Its Online Banking Experience

Bank of the West Bakes PFM Into Its Online Banking Experience

by June 1, 2015 at 10:16 am 1 comment

Bank of the West has made personal financial management (PFM) capabilities an integral part of its online banking portal. The update went live May 11 and was made public late last week, said Jamie Armistead, executive vice president and head of digital channels. Armistead said the change constituted an overhaul of notRead More

Bank of the West Launches Photo Bill Pay

Bank of the West Launches Photo Bill Pay

by February 26, 2015 at 11:54 am 3 comments

Bank of the West joined a select group of banks offering bill pay using the smartphone camera today. The feature, dubbed Scan to Pay, was built by Fiserv (which internally calls it Snap to Pay) with technology licensed from Top Image Systems (TIS). Bank of the West is the firstRead More

Huntington Speeds Up Mobile Banking with ‘Quick Balance’

Huntington Speeds Up Mobile Banking with ‘Quick Balance’

by May 19, 2014 at 5:32 pm 0 comments

It just got easier for Huntington customers to see how much money they have. Huntington Bancshares today announced a new feature called Quick Balance to its mobile app that allows users to check account balances with a swipe, without inputting a username or password. Maureen Brown, public relations director withRead More

Chase Updates App, Discusses Digital Wallet

Chase Updates App, Discusses Digital Wallet

by April 21, 2014 at 10:48 am 0 comments

JPMorgan Chase updated its iPhone app Thursday, and dropped some hints about its mobile roadmap for the rest of 2014. The newly updated app, seen at left, aims at “humanizing the user experience” for iPhone users, said Gavin Michael, Chase’s head of digital for consumer and community banking at aRead More

Citibank Tests New Balance-Checking Feature in California

Citibank Tests New Balance-Checking Feature in California

by February 10, 2014 at 1:01 pm 1 comment

It seems like everything’s a little easier in California (especially when it’s below freezing in the eastern United States). New York-based Citigroup Inc. released a major update to its mobile apps — version 6.0 — last week, and a major new feature is the ability to check account balances without loggingRead More

SunTrust CIO Talks SMAC (as the Foundation for IT Strategy)

SunTrust CIO Talks SMAC (as the Foundation for IT Strategy)

by August 29, 2013 at 9:49 am 0 comments

SunTrust Banks Inc. just got SMACed. What will be the key areas of focus for bank technology groups in the year ahead? SMAC, says SunTrust CIO Anil Cheriyam — SMAC, as in social, mobile, analytics and cloud. Aligning more closely with the bank’s business units is also a clear agenda itemRead More