By Eric Disend and Jonathan Gray, Capco Meeting the expectations of digital consumers will require banks to go through industrialization to firstly, simplify and reduce the cost of fulfilling basic customer needs, and, secondly, deliver digital banking services that provide convenience, choice and control, especially around ‘key moments’ in customers’Read More
Post Tagged with: "Banking IT"
Originally posted by Melanie Friedrichs on blog.andera.com. Follow us on twitter @AnderaInc. In person, identity verification is easy. Ask for a photo ID, check to make sure the hair is the same color and the age looks right, shine it under a purple light if you want to be extraRead More
Originally posted by Melanie Friedrichs on The Andera Blog. Follow us on twitter @AnderaInc. Everyone in retail banking today talks a lot about “customer experience,” but usually, we don’t specify exactly what we mean. In reality, customer experience can mean many different things, and the exact definition depends on who you wantRead More
Retail Systems Research (RSR) released a Fast Fact titled, “Retail Payments and the Customer Experience: Waiting for Processors”. It was taken from RSR’s first benchmark report on the retail payments process, released in March 2013.