Post Tagged with: "branch banking"

Greek Bank Launches Skype Banking [VIDEO]

Greek Bank Launches Skype Banking [VIDEO]

by June 2, 2016 at 10:06 am 5 comments

Now, even Skype is a banking channel. The Cooperative Bank of Epirus (CBE), based in Ioannina, Greece, has launched video customer service using Skype in April for its online banking customers. Currently in testing with a select group of customers, the service will roll out to all customers “in the near future,” accordingRead More

Capital One Will Triple Its Spending on Branch Optimization in 2016

Capital One Will Triple Its Spending on Branch Optimization in 2016

by April 27, 2016 at 11:59 am 0 comments

Capital One is known for being a digital company, and for its celebrity-driven marketing, but it’s also a bank with branches, and those branches need to be updated. CEO Richard Fairbank usually talks about his bank’s digital efforts when he has a good audience, but on yesterday’s earnings call, heRead More

Wells Fargo Lets Customers Glimpse Future Features via In-Store Tablet

Wells Fargo Lets Customers Glimpse Future Features via In-Store Tablet

by March 23, 2016 at 2:01 pm 3 comments

In an effort to track product and service efficiency, as well as tease and test possible features of the future, Wells Fargo has launched Digital Express, a pilot program exclusive to its Transbay Gateway store in downtown San Francisco. Within, a section of the lobby displays tablets on a table which confronts customersRead More

Video Banking Soon to Enter Homes in the U.K.

Video Banking Soon to Enter Homes in the U.K.

by March 11, 2016 at 2:31 pm 5 comments

Video banking — customers talking via video feed to bankers who may be far away — is already a big thing in branches in Britain, and it’s about to get bigger. It will soon to be tested for users at … home. Nationwide Building Society, a member-owned financial institution with aroundRead More

Genuine Introvert's Nest

In Chase’s New Digital Lobby, Teller Windows Are Out of Sight (Literally)

by February 26, 2016 at 4:55 pm 1 comment

Want a peek at the bank of the near future? At JPMorgan Chase’s Manhattan headquarters, digital technology and interior design came together in a model branch that Bank Innovation toured last week.  As with many branch-of-the-future models, self-service via tablets and enhanced ATMs, as well as fluid movement around the space, areRead More

Top 5 Least Used Mobile Banking Features

Top 5 Least Used Mobile Banking Features

by September 13, 2015 at 3:58 pm 2 comments

Why do we use our mobile banking app? That’s easy: to transfer money, view our transactions, deposit a check — but which features don’t we use on our mobile banking apps? That has been more of a mystery, but last week the mobile (and wearable) software designers at Malauzai finally pulled backRead More

What Does a Bank Branch Look Like — in Mongolia?

What Does a Bank Branch Look Like — in Mongolia?

by August 10, 2015 at 10:59 am 1 comment

Mongolia, hotbed for … bank branches? Far from Mongolia today, Virgin Money, Richard Branson’s UK financial services venture, opened the doors on a new branch in Central London. The new branch was made to look like the inside — brace yourself — of a Virgin Atlantic airplane. “The new [Virgin Money]Read More

Share of Digital Sales at Bank of America Hits 60%

Share of Digital Sales at Bank of America Hits 60%

by July 16, 2015 at 11:42 am 2 comments

Bank of America might want to change its name to Digital Bank of America. The Charlotte, N.C., megabank is more digital bank than conventional financial institution today. That’s because 60% of the bank’s “sales” are “all digital now,” Brian T. Moynihan, Chairman and CEO of Bank of America, told investorsRead More

Top 5 Reasons to Read Ron Shevlin’s New(ish) Book

Top 5 Reasons to Read Ron Shevlin’s New(ish) Book

by May 22, 2015 at 11:28 am 1 comment

In a sense, if you’ve been reading Ron Shevlin’s Snarketing 2.0 blog, now part of The Financial Brand, you have already read his book Smarter Bank, published Jan. 30. Much of the material is familiar, but lacking the vibrant comment section that followed those online posts. So why would anyone in FinTechRead More

Universal Bankers May Need a Full Year’s Training, Bank Execs Say

Universal Bankers May Need a Full Year’s Training, Bank Execs Say

by April 20, 2015 at 11:54 am 0 comments

Working at a branch may not be a viable means of getting an entry-level bank job anymore. Branch traffic is down, costs are up, and sales are flat. That’s the familiar story from America’s bank branches, and the industry is calling for employees with both broader and deeper skillsets toRead More