Want a peek at the bank of the near future? At JPMorgan Chase’s Manhattan headquarters, digital technology and interior design came together in a model branch that Bank Innovation toured last week. As with many branch-of-the-future models, self-service via tablets and enhanced ATMs, as well as fluid movement around the space, areRead More
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Two bears, together at last — or at least two bear logos. Bank of the West was named the Official Bank of the University of California, Berkeley in late October. Both institutions use the now-extinct California grizzly bear (Ursus arctos californicus) in their logos. The ten-year deal is more than justRead More
Originally posted on The Verint Blog. Twitter: @verint Debates will continue on the role of the financial institution branch, whether or not consumers need them, and how many—if any—each market should have. While the use of digital banking channels continues to grow, some leading banks are designing and building newRead More
Before we arrive at completely self-service banking, we need a little mediation involving human beings. One form that mediation is taking is video teller assistance in the ATM environment. Bank of America began a test of enhanced ATMs with video banking capability — called Teller Assist — in April 2013Read More