Our customers’ yardstick for rating their banking experience is Apple, Amazon and other non-bank players. We have a lot of work to do on the delivery front.
Post Tagged with: "Branch Sales & Service"
Unless and until our technology and processes support us as a digital business, we’re just paying lip service to the concept of information as the new currency.
Brock’s got a lot on his plate, and, well, his patience for vendors is waning.
As financial institutions consider launching or reinvigorating their CRM efforts, here are four considerations recently learned from the banking trenches.
When you are dealing with increasingly tech-savvy clients who live and breathe on the web and social media, the experience you give them will be your brand.
Time for us to toast the mighty, recognize the innovators, skewer those who have rambled off the path of righteousness, and poke a little fun at all of the above.
Our informal Gonzo estimate: 85% of vendors typically tout “cloud,” but an astonishing 0% tout cloud when Internet access is shaky.
As long as you let a legacy organizational model separate technology knowledge from business knowledge, you can be sure the Blame Game will continue.
We need to do everything we can to prevent the decoupling of the payment account relationship.
With significant competitive threats, limited discretionary resources and higher levels of uncertainty, bankers need to more seriously adopt a “TEST AND LEARN” approach to their strategic initiatives.