PNC announced that 30% of its deposits come through the ATM and mobile channels in its earning call today. The Pittsburgh-based bank does not distinguish between ATM and mobile in public announcements, so it is hard to tell what this means for the bank’s digital channels. This rate is “almostRead More
Post Tagged with: "branch"
Wells Fargo, known for its methodical rollout of innovations, is testing a new branch in Washington, D.C. The branch — or neighborhood store, as the bank refers to it — is just 1,000 square feet, while the traditional branch location is 3,000 square feet. The branch is not much largerRead More
More customers trust banking at the branch over mobile devices, a recent study finds — but we’re adding an asterisk to that conclusion. According to BT Global Research, its latest survey indicates that US banks must work harder to increase consumer confidence in mobile banking if they want to discourageRead More
You’ve heard about the bank branch of the future, haven’t you? It will be smaller, with a more specialized staff, will include plentiful self-service options, and be highly customer-centric. That sounds a lot like the new branch Extraco Financial Group opened last week in Marble Falls, Texas, a small town outside Austin.Read More
What does Josh Everton, eBanking Manager of Bank of American Fork, see when he looks to 2013? “Our product development team is looking at one thing for 2013: mobile, mobile, mobile. Last year was security, this year will be mobile. “We saw a steady 7% to 10% increase in onlineRead More
The Utah-based video-banking company uGenius is already known in the financial services industry for its PTMs (Personal Teller Machines) and will soon launch its online video banking solution. A financial institution based in Australia is currently test-piloting uGenius’s online video banking solution, and more clients are expected to sign onRead More
There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with.
There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There are three problems with this assertion that should rightly challenge the superiority of the branch channel in bank operations today: Customers rarely get advice in […]
Branches are the best place to offer customers additional products, right? Not so fast. Tim Bunch, web strategist, designer and developer at Capital Educators Federal Credit Union, offers three reasons that cross-selling is easier to do online than in the branch environment: 1) Computers can analyze accounts for cross-sell opportunitiesRead More
I guess with a title like Branch Today, Gone Tomorrow it’s no surprise that a lot of people think I’m anti-branch. I’m not anti-branch, I just don’t drink from the branch kool-aid fountain that goes something like “if only…