What is customer experience innovation?

  • Steven Ramirez
  • 3 Years ago
The answer: NOT the same as customer experience ‘improvement.’ “Too many innovation initiatives are vulnerable to copycats… a...

Be Where the Customer is Going…

  • Steven Ramirez
  • 3 Years ago
Highlights from WGL Radio Podcast with Beyond the Arc CEO, Steven Ramirez With increasing competition in the financial services industry, social medi...

It’s Stripe v. Mint

  • JJ Hornblass
  • 3 Years ago
A Twitter spat has percolated between Stripe and Mint over Mint’s questionable account cancellation process. The story goes like this: Recently,...
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