Clients Do Not Want Help. Until They Do.

  • JP Nicols
  • November 20, 2012
(This was originally published as a guest post for my friends at the management consulting and strategic communications firm Beyond the Arc: Understan...

Two Surefire Ways to Irritate Your Customers

  • JP Nicols
  • May 24, 2012
This is my shortest post ever. I have sat in numerous financial services conference sessions over the past several days as I try to contemplate all of...