An unmanaged or undermanaged telecom environment will eventually put an institution on the upper end of the spending spectrum.
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Our customers’ yardstick for rating their banking experience is Apple, Amazon and other non-bank players. We have a lot of work to do on the delivery front.
As financial institutions consider launching or reinvigorating their CRM efforts, here are four considerations recently learned from the banking trenches.
When you are dealing with increasingly tech-savvy clients who live and breathe on the web and social media, the experience you give them will be your brand.
If we understand the realities of what customers expect and what we can influence, we can and will be more relevant to our customers, and they will spread the word.
Time for us to toast the mighty, recognize the innovators, skewer those who have rambled off the path of righteousness, and poke a little fun at all of the above.
When Brett King speaks, HSBC listens. Eventually. Author and CEO of bank startup Moven Brett King was surprised to find that his HSBC business account had been closed without warning on the Friday following Thanksgiving. He took to the phone, then to Twitter, where the incident caught the attention of industry watchers.Read More
As long as you let a legacy organizational model separate technology knowledge from business knowledge, you can be sure the Blame Game will continue.
We need to do everything we can to prevent the decoupling of the payment account relationship.
With significant competitive threats, limited discretionary resources and higher levels of uncertainty, bankers need to more seriously adopt a “TEST AND LEARN” approach to their strategic initiatives.