Call centers have become targets for fraudsters and identity thieves, and now regulators have them in their sights as well. Consider a loan origination and the amount of disclosures that must be presented to a customer. This may be easily accomplished in a paper environment, as well as online andRead More
Post Tagged with: "call centers"
Fraud is just a phone call away for most banks today. In a shift, call centers have become the weakest link in banks’ security chains, rather than online banking platforms, according to experts. “It used to be easiest for criminals to fraudulently access accounts online,” says Ben Knieff, head ofRead More