Post Tagged with: "call centers"

Call Centers Are Weak Links for Compliance as Well as Security

Call Centers Are Weak Links for Compliance as Well as Security

by March 12, 2013 at 2:52 pm 0 comments

Call centers have become targets for fraudsters and identity thieves, and now regulators have them in their sights as well. Consider a loan origination and the amount of disclosures that must be presented to a customer. This may be easily accomplished in a paper environment, as well as online andRead More

As Fraud Increases, Call Centers Become Key Security Battleground for Banks

As Fraud Increases, Call Centers Become Key Security Battleground for Banks

by January 9, 2013 at 9:57 am 2 comments

Fraud is just a phone call away for most banks today. In a shift, call centers have become the weakest link in banks’ security chains, rather than online banking platforms, according to experts. “It used to be easiest for criminals to fraudulently access accounts online,” says Ben Knieff, head ofRead More