By Eric Disend and Jonathan Gray, Capco Meeting the expectations of digital consumers will require banks to go through industrialization to firstly, simplify and reduce the cost of fulfilling basic customer needs, and, secondly, deliver digital banking services that provide convenience, choice and control, especially around ‘key moments’ in customers’Read More
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By Eric Disend, Partner What can banks do to improve their competitive position in today’s evolving financial services marketplace? To begin with, they should address these priorities related to strategy, people, technology and data. Start with the customer In setting digital strategy, it’s essential to start from the customer’s viewpointRead More
By Eric Disend, Partner The situation facing a Capco client specializing in small-business banking demonstrates the importance of customer experience, the shortcomings of many traditional bank offerings and the disruptive impact of new market entrants. Signing up for a digital service on the bank’s website required customers to spend nearlyRead More
After EMIR, Basel III and Dodd Frank, MiFID II is now on the horizon. Are you keeping up with the latest regulatory developments in the market? Alarmed by the impact of the latest financial crisis, regulators globally have released a set of new regulations. While most financial institutions are alreadyRead More
There used to be a joke at Wegelin – the oldest banking establishment in Switzerland – that the only two ways of leaving the bank as a relationship manager was retirement or death. I’m afraid taxes got them first! The closure of Wegelin is a significant event in the ongoingRead More