Mobile banking adoption has been fast — five years versus 10 for online, says Marc Warshawsky, senior vice president of mobile for Bank of America – so why aren’t we all paying with mobile wallets? Fear not, Toby Russell, vice president of enterprise mobile and emerging channels at Capital One Financial Corp., told the audience at...
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Being ahead of the curve might not be a good thing at Capital One Financial Corp. Richard D. Fairbank, Capital One’s founder, executive chairman, chief executive officer and president (yes, lots of official titles), said during the company’s earnings call yesterday that ING Direct might be too far ahead of its time. “n a...
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Capital One Financial Corp. today is leveraging its sponsorship of the recent NCAA men’s basketball tournament to score consumer data via Twitter. In a promoted tweet that is currently live, Capital One is asking Twitter users who “enjoyed March Madness” to click over to an online survey. The survey asks, among other questions, whether...
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Can banks innovate incrementally, or do they require wholesale transformation? That was the essence of the question pondered by first panel at Bank Innovation 2013, which took place this week in San Francisco. Although approaches and opinions differed, it was agreed that the focus of banking needs to shift from a product-centered view to...
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Capital One Financial Corp. introduced its application programming interface, more commonly known as an API, to some tech-industry fanfare last October. While an API is a protocol that allows software platforms to communicate with each other, Cap One’s APIs — there are four — are a heck of lot less open than most. In fact,...
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The cyber attacks are back (if they were ever gone) — with distributed denial of service (DDoS) attacks messing up your online banking day. The attacks are bigger and badder than ever, but banks are better at re-routing traffic and getting customers where they need to go and shunting attack traffic off to the...
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Collaboration ain’t what it used to be at Intuit. Intuit Collaboratory, an effort by the financial services and technology provider to work with other ventures, appears to have gone fallow. The site at www.intuitcollaboratory.com hasn’t been updated in months, and doesn’t look like it will be updated anytime soon. A ping to its “Submit Your...
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USAA, the financial services company for vets, is the king of social media among the Top 20 banks in the U.S., according to a Bank Innovation analysis. Among the 20 largest banks, USAA derived...
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Socrates once said, “Fame is the perfume of heroic deads.” Well, in modern marketing, fame’s “perfume” sells products. Last August, three academics from Carnegie Mellon University published a paper that calculated the worth of celebrity spokespeople. They determined that Tiger Woods’s celebrity sponsorship from 2000 to 2010 led to $103 million of sales at...
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