By Ian Roth changeSourcing provides financial services organizations access to strategic business and technology change (B&TC) resources via an external service provider, while the bank enjoys the benefit of consistent, high-quality service within its change organization. The changeSourcing model offers a new career path for a portion of the bank’sRead More
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By Mark Reeves, Partner Innovation and service quality are critical for banks to succeed. Business and technology change initiatives play a key role in creating innovative, high-quality new products and services that can help banks meet consumer demands, comply with regulations, replace legacy systems and develop new businesses. However, most banks’Read More
By Mark Reeves, Partner Faced with a continually sluggish economy, banks continue to look for ways to improve their cost base. Many financial institutions have chipped away at run-the-bank costs but still remain unable to invest in strategic change initiatives that can provide a sustained cost differentiation over time. AddressingRead More
By David Oxenstierna , Capco Partner In today’s world of unrelenting regulatory growth accompanied by challenged revenues and margins, banks are caught in a catch-22: the need to maintain or even increase their spending on so-called change-the-bank projects (CTB), while being forced to reduce overall costs aggressively. What is drivingRead More