Post Tagged with: "channels"

Using Behavioral Analytics in Banks’ Digital Content

Using Behavioral Analytics in Banks’ Digital Content

by January 6, 2015 at 10:18 am 1 comment

How can banks know what customers really want? Many banks plan to further invest in digital in 2015. It makes sense – digital is immediate, it’s always on, it’s a cost saver – and it pleases customers. The key is to give customers what they need, not only what they say they need. Behavioral economics research allows us to do this and to differentiate between declared and revealed preferences – what customers say they want, vs. what they really want – to engage with customers in a meaningful manner.

Core Upgrades Are Coming. But When?

Core Upgrades Are Coming. But When?

by March 29, 2013 at 9:57 am 1 comment

With all the buzz around mobile banking and its rapidly expanding array of services for bank customers, it’s easy to forget the elephant in the room: the aging core systems that lie at the heart of most banks’ operations and power basic transactions. At some banks, core software can beRead More

Best Practices for Monitoring Multi-channel Banking Environments

Best Practices for Monitoring Multi-channel Banking Environments

by March 15, 2013 at 3:53 pm 0 comments

Integrated, multi-channel retail banking is a reality – presenting increasing operational risk…and endless revenue opportunity for those retail financial institutions that are “ready”.

Key recommendations included:
* Adopt real-time transaction monitoring
* Monitor every transaction coming to and from your core banking system
* Use transaction-based monitoring and analytics to track the performance of external and internal service providers

Maximum control over all of you various services and payment options!

by February 19, 2013 at 12:49 pm 0 comments

“The ability to combine and analyse granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels. We can react in seconds – not hours – to what our end customers are experiencing.” – Jamal Abboud, Group CIO of National Bank of Abu Dhabi (NBAD)

Can Branches Compete with Digital for Advice?

by October 22, 2012 at 11:49 am 0 comments

There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with.