Post Tagged with: "chatbots"

Starling Bank Integrates API into Google Home [VIDEO]

Starling Bank Integrates API into Google Home [VIDEO]

by February 20, 2017 at 4:10 pm 1 comment

Mobile-first Starling Bank released a video today showing off an integration of its API with a Google Home device. The feature is not available for Starling customers yet, though it’s coming, according to Megan Caywood, chief platform officer at Starling Bank.  Caywood told Bank Innovation: Voice features are primarily goingRead More

What’s the Future of Chatbots? Listen to Experts

What’s the Future of Chatbots? Listen to Experts

by February 10, 2017 at 4:49 pm 1 comment

Chatbots and AI—what makes them so engaging? How can banks and FIs utilize bots to improve the relationship with consumers, while driving engagement? This was the penultimate question during the Bank Innovation Twitter Chat today. We’ve summarized some of the best responses, and most intriguing questions, below. Experts weighed in on whatRead More

Wells Fargo Gets New Focus on Innovation, AI

Wells Fargo Gets New Focus on Innovation, AI

by February 10, 2017 at 12:31 pm 1 comment

What is the best application of AI for financial  institutions? Wells Fargo is set to find out. The bank announced the launch of a new team today, dubbed the Artificial Intelligence Enterprise Solutions group, which will focus its efforts on AI (as the name suggests). The group is part of an effortRead More

Bank Branches of the Future Are Already Here, BofA Says

Bank Branches of the Future Are Already Here, BofA Says

by February 8, 2017 at 11:56 am 1 comment

The future of the bank branch has arrived, and it all starts in Minneapolis (and Denver). Dean Athanasia, co-head of the consumer banking unit for Bank of America, said during an investor conference on Tuesday: We’ve got completely virtual branches with people and completely automated branches, we’re testing, we’ve gotRead More

PayPal Launches P2P Bot For Slack [VIDEO]

PayPal Launches P2P Bot For Slack [VIDEO]

by February 7, 2017 at 12:39 pm 1 comment

A new bot is born. PayPal today announced a chatbot that customers can use for P2P payments. But unlike the host of other companies, which have chosen to launch on the chatbot-heavy Facebook Messenger platform, PayPal’s bot will be hosted on Slack. The baby unicorn—Slack was founded in 2009 andRead More

Customers Don’t Prefer Chatbots Over Humans Yet—But They Will, Says Survey

Customers Don’t Prefer Chatbots Over Humans Yet—But They Will, Says Survey

by December 5, 2016 at 12:31 pm 0 comments

Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change. According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they wouldRead More

Facebook Opens up Platform for Bot Developers

Facebook Opens up Platform for Bot Developers

by November 14, 2016 at 10:44 am 1 comment

Facebook announced today that it will be opening up a developer platform for chatbot builders named FbStart, in the spirit of hallmark Facebook simplicity. This can be expected to add many bouncing baby bots to the 34,000 already available for use on the Messenger platform, and aid in the improvement of existing solutions.Read More

6 Hottest Trends for Banking Page 5

6 Hottest Trends for Banking Page 5

by November 10, 2016 at 12:06 pm 0 comments

5. Artificial Intelligence and Machine Learning From risk assessment, to smart product sales and chatbots: artificial intelligence and machine learning already are (or should be) at the core of any bank’s innovation roadmap. Startups across the board have demonstrated what AI can do for FIs of the future: Just checkRead More

Meet Erica, Bank of America’s Chatbot for Digital Banking [VIDEO]

Meet Erica, Bank of America’s Chatbot for Digital Banking [VIDEO]

by October 26, 2016 at 9:55 am 1 comment

LAS VEGAS — Bank of America announced its new chatbot, erica, yesterday at Money20/20 here. Erica should roll out for BofA digital and mobile banking users “late next year,” according to a spokeswoman from the bank. At an event where chatbots were one of the main topics of interest for many ofRead More

American Express Adds Its Bot to the Party

American Express Adds Its Bot to the Party

by September 21, 2016 at 3:50 pm 0 comments

Earlier this month, American Express launched a bot on Facebook Messenger as an additional channel to interact with its customers. When Facebook Messenger launched five (!) years ago this month, it was not immediately clear why or what it might do — messages already existed within Facebook, everyone was texting madlyRead More