Post Tagged with: "chatbots"

Facebook Opens up Platform for Bot Developers

Facebook Opens up Platform for Bot Developers

by November 14, 2016 at 10:44 am 1 comment

Facebook announced today that it will be opening up a developer platform for chatbot builders named FbStart, in the spirit of hallmark Facebook simplicity. This can be expected to add many bouncing baby bots to the 34,000 already available for use on the Messenger platform, and aid in the improvement of existing solutions.Read More

Meet Erica, Bank of America’s Chatbot for Digital Banking [VIDEO]

Meet Erica, Bank of America’s Chatbot for Digital Banking [VIDEO]

by October 26, 2016 at 9:55 am 1 comment

LAS VEGAS — Bank of America announced its new chatbot, erica, yesterday at Money20/20 here. Erica should roll out for BofA digital and mobile banking users “late next year,” according to a spokeswoman from the bank. At an event where chatbots were one of the main topics of interest for many ofRead More

American Express Adds Its Bot to the Party

American Express Adds Its Bot to the Party

by September 21, 2016 at 3:50 pm 0 comments

Earlier this month, American Express launched a bot on Facebook Messenger as an additional channel to interact with its customers. When Facebook Messenger launched five (!) years ago this month, it was not immediately clear why or what it might do — messages already existed within Facebook, everyone was texting madlyRead More

Chatbots Take One Small Step Forward to True AI with Personetics, Clinc

Chatbots Take One Small Step Forward to True AI with Personetics, Clinc

by September 13, 2016 at 12:25 pm 0 comments

Take a moment and imagine the future of banking: chances are your vision contains a lot more automation than we have now, whether you’re imagining a simple predictive algorithm for investments or a fully-fledged personal finance ‘bot with Skynet level AI—in terms of cognitive reasoning, not thirst for world domination.Read More

Finovate Day Two: Bots, Bonds, and a Bit of Blockchain

Finovate Day Two: Bots, Bonds, and a Bit of Blockchain

by September 10, 2016 at 4:39 pm 0 comments

On the second day of FinovateFall 2016, fintechs continued to wow attendees with bright, dazzling new finovations. Attendees from banks, credit unions, and other fintech companies saw 31 demos of technology that has applications across the financial sphere, from financial data analysis to mobile payments to trading. The three dominatingRead More

Can A Bot Help Your Bank Speak Millennial? [SPONSORED]

Can A Bot Help Your Bank Speak Millennial? [SPONSORED]

by August 30, 2016 at 4:12 pm 3 comments

Despite the ongoing efforts of banks to attract millennials, they are still failing to make an impression. According to Gallup, only 23% of millennials are actively engaged with their bank, making millennials the least engaged generation. Considering that fully engaged customers bring considerable benefits and higher revenues – this is a big problem. IfRead More

ChatBots in Consumer Banking

ChatBots in Consumer Banking

by August 2, 2016 at 1:00 am 0 comments

Image courtesy of SuitPossum This is Day 5 of ChatBot Week on Daily Fintech. You can see the intro and index here. How Much? ChatBots are great when customers want answers to various “how much” type questions, such as how much…. Have I got left? Will this cost me inRead More

Kasisto Facebook Outage Shows Danger of Banks Being Tech Companies

Kasisto Facebook Outage Shows Danger of Banks Being Tech Companies

by July 13, 2016 at 10:51 am 1 comment

It’s become common for bankers to say, “Our bank is a technology company.” But technology companies “move fast and break things,” and that doesn’t square well with providing customers reliable access to their money. Case in point: MyKai, the remarkably clever chatbot from Kasisto, suffered an outage yesterday on oneRead More

ChatBots in InsurTech From Offshoring to Automation to New Experience

ChatBots in InsurTech From Offshoring to Automation to New Experience

by July 1, 2016 at 2:30 pm 0 comments

This is Day 4 of ChatBot Week on Daily Fintech. You can see the intro and index here. Unusually we are seeing more adoption from Incumbents than upstarts . This is the reverse of the cycle of innovation in banking (startups show the way and then banks “fast follow” via mixRead More

Kasisto Introduces KAI, a Smart Bot for Banking

Kasisto Introduces KAI, a Smart Bot for Banking

by June 28, 2016 at 1:34 pm 6 comments

Are bots taking over banking? Yesterday, a Danish bank introduced a bot for simple queries (and soon, transactions) and earlier this month, San Francisco-based startup Dyme, a member of the Spring 2016 Bank Innovation INV class, released a prototype of a Facebook messenger bot whose functionality mirrors that of Dyme’s SMS-basedRead More