Elevate Credit Inc., which is pining to get to an IPO, today announced that it hired a new chief information officer. Joan Kuehl, who is the online lender’s first CIO, has extensive experience, having worked at Travelers and Bank of America — so it deserves notice when her first pronouncementsRead More
Post Tagged with: "CIO"
Financial technology firms (Fintechs) and hi-tech start-ups have ushered in a new era of technology-driven innovation to the financial sector; innovation that is enabling, enhancing and disrupting virtually every aspect of the financial services value chain. For example, wealth managers now have to contend with “robo-advisor” platforms that have automatedRead More
At Capital One Financial Corp., the need for compressed IT production cycles has led to significant changes in the way the bank pursues its innovation projects, including changing the very teams that build them out, says the bank’s chief information officer, Robert Alexander. This is driven by the “7 toRead More
Integrated, multi-channel retail banking is a reality – presenting increasing operational risk…and endless revenue opportunity for those retail financial institutions that are “ready”.
Key recommendations included:
* Adopt real-time transaction monitoring
* Monitor every transaction coming to and from your core banking system
* Use transaction-based monitoring and analytics to track the performance of external and internal service providers
“The ability to combine and analyse granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels. We can react in seconds – not hours – to what our end customers are experiencing.” – Jamal Abboud, Group CIO of National Bank of Abu Dhabi (NBAD)
According to TRAC’s research, 59% of CIOs surveyed stated the ability to increase the amount of IT resources that are available for investing in innovation and new services as their top strategic goal, while the third highest rated goal of CIOs was to reduce the cost of managing IT (48%).
The data also shows that implementing Application Performance Management (APM) strategies has a direct positive effect in both of these areas. For CIO’s, this means less headaches.
Can you tell if a business process is failing or slow because of process design issues or technical issues? INETCO Insight can tell you that along with which step failed, who was affected, how many dollars were at risk and whose problem this is – All On One Screen!
Now, That is Application Performance Monitoring!
Chief Information Officers (CIOs) are ultimately responsible for ensuring that IT investments are closely aligned with strategic business objectives. In this, the final installment in the six part series, we’ll focus on how, through transaction-based application performance monitoring, the CIO has well-defined relationships between IT performance and metrics specific to business outcomes. And that is what is ultimately needed for smooth sailing, even in the roughest seas.