Video banking — customers talking via video feed to bankers who may be far away — is already a big thing in branches in Britain, and it’s about to get bigger. It will soon to be tested for users at … home. Nationwide Building Society, a member-owned financial institution with aroundRead More
Post Tagged with: "Cisco"
Remember the show “The Odd Couple”? Well, bankers and their customers appear to be an odd couple, too. Bankers, new data suggests, just don’t “get” their customers. For example, 80% of bankers think their consumers want video chat as part of their banking experience. Not really. Only 34% of consumersRead More
Nearly 70% of customers are willing to disclose personal information in order to receive personalized service from their financial institutions, according to results from the Cisco Customer Experience Report. The report, published today, is based on responses from more than 1,500 consumers and 400 bank professionals across 10 countries. OnlyRead More
A survey of 1,200 wealthy investors released yesterday found that the difference between older wealthy investors is not a gap — it’s a chasm. Key findings from the survey, conducted by Cisco (oddly), revealed that younger investors’ are more comfortable with technology, but lack of confidence in professional financial advisors. Younger investorsRead More
Innovations within mobile banking may take the glossy spotlight, but developments in physical branches must sizzle, too. That’s because consumers are divided on how they wish to connect with banks.