Post Tagged with: "Community@Amex"

Amex Shuns Chat for Customer Service, Leaning Instead on Social Media

Amex Shuns Chat for Customer Service, Leaning Instead on Social Media

by December 4, 2013 at 10:00 am 0 comments

American Express unveiled new online customer service features yesterday that lean more heavily on social media. Chat, however, was excluded from its new customer service application, and is only being made available on a limited basis. In re-engineering its online customer service center, American Express put its customer-care phone numbers,Read More