Post Tagged with: "complaints"

Turning Customer Complaints into Clues for Improving Service Interactions

by November 19, 2013 at 1:29 pm 0 comments

In general, no one likes a complainer. Complainers are cast as the antagonists in customer service scenarios. These are the customers that you politely diffuse and move to the next interaction. Their issues and concerns can vary considerably, from the frivolous to the legitimate, but most contact center agents andRead More

The 5 Big Banks That Piss Off Their Customers Most

The 5 Big Banks That Piss Off Their Customers Most

by April 15, 2013 at 7:00 am 6 comments

Which of the nation’s 20 largest banks seem to have ticked off its customers most over the last year or so? Try HSBC Bank, Sovereign Bank, RBS Citizens, TD Bank and SunTrust Banks. Among the Top 20 banks by deposits in the nation, these five banks had the greatest rateRead More