In general, no one likes a complainer. Complainers are cast as the antagonists in customer service scenarios. These are the customers that you politely diffuse and move to the next interaction. Their issues and concerns can vary considerably, from the frivolous to the legitimate, but most contact center agents andRead More
Post Tagged with: "complaints"
Which of the nation’s 20 largest banks seem to have ticked off its customers most over the last year or so? Try HSBC Bank, Sovereign Bank, RBS Citizens, TD Bank and SunTrust Banks. Among the Top 20 banks by deposits in the nation, these five banks had the greatest rateRead More