Our customers’ yardstick for rating their banking experience is Apple, Amazon and other non-bank players. We have a lot of work to do on the delivery front.
Post Tagged with: "Consumer Lending"
Bankers face a lot of work and challenges as they attempt to marry new lending systems with elegant, customer-friendly lending processes.
Open up your minds and put on your safety goggles. It’s time for the third infusion of Croal Dude’s words of wisdom and hope for the confused and the weary.
Time for us to toast the mighty, recognize the innovators, skewer those who have rambled off the path of righteousness, and poke a little fun at all of the above.
As long as you let a legacy organizational model separate technology knowledge from business knowledge, you can be sure the Blame Game will continue.
We need to do everything we can to prevent the decoupling of the payment account relationship.
Saturday Night Live immediately came to mind during a recent lending debate between Cornerstone consultants Jim Pinckney and Sam Kilmer at Gonzo HQ in Scottsdale. So, we offer up an installment of Gonzo’s Point/Counterpoint. Oh come on, you just know that loan productivity is a naturally riveting debate!
The topic is this: With a massive productivity gap between […]
The industy is changing at near-light speed. Now might be the time for bank “intelligence” officers.