When Brett King speaks, HSBC listens. Eventually. Author and CEO of bank startup Moven Brett King was surprised to find that his HSBC business account had been closed without warning on the Friday following Thanksgiving. He took to the phone, then to Twitter, where the incident caught the attention of industry watchers.Read More
Post Tagged with: "contact center"
In a webinar that was sponsored by contact-center consultants Keynomics Thursday, call center expert Colin Taylor put forward the idea that, in the age of social media, customer experience is the new marketing. “It used to be that we said an unhappy customer would tell 22 people about his experience. Now itRead More