Post Tagged with: "contact center"

HSBC Amends Policies in Wake of Criticism

HSBC Amends Policies in Wake of Criticism

by December 5, 2013 at 5:50 pm 0 comments

When Brett King speaks, HSBC listens. Eventually. Author and CEO of bank startup Moven Brett King was surprised to find that his HSBC business account had been closed without warning on the Friday following Thanksgiving. He took to the phone, then to Twitter, where the incident caught the attention of industry watchers.Read More

Customer Experience is the New Marketing

Customer Experience is the New Marketing

by November 16, 2012 at 1:23 pm 0 comments

In a webinar that was sponsored by contact-center consultants Keynomics Thursday, call center expert Colin Taylor put forward the idea that, in the age of social media, customer experience is the new marketing. “It used to be that we said an unhappy customer would tell 22 people about his experience. Now itRead More