Post Tagged with: "Cosmos Bank"

Lessons from the Customer Experience at One Indian Bank

Lessons from the Customer Experience at One Indian Bank

by July 26, 2013 at 2:37 pm 0 comments

Customers at India’s Cosmos Bank are willing to pay for more personal interactions, according to the company’s managing director and CEO, Vikrant Ponkshe. Could this be a model for banks in the United States? Cosmos Bank is a co-operative (member-owned) institution founded in 1906. It has 1.8 million customers andRead More