A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100Read More
Post Tagged with: "credit unions"
Zions Bank, the Salt Lake City-based regional bank, reportedly will add Apple Pay capabilities this week. Should the capabilities be added, Zions would be the 40th financial institution to sign on to Apple Pay. Zions, which does business in 11 states in the West and Southwest, made the disclosure inRead More
More than 50 credit unions offer the V.me digital wallet from Visa. Navy Federal Credit Union, the nation’s largest credit union, became the latest to offer V.me to its members, it was reported by Credit Union Times last week. Navy Federal is based in Vienna, Va., and has 4.4 millionRead More
At Andera we’re always looking to identify and share best practices in website design, especially design related to conversion for online account opening and lending. In March we noticed that one of our clients, People’s Credit Union (CU) of Rhode Island, had recently launched a spiffy new website, www.peoplescu.com. WeRead More
Originally posted by Melanie Friedrichs on The Andera Blog. Follow us on twitter @AnderaInc. On June 13th Andera will be hosting a webinar with JP Nicols called “What About the Overbanked? Attracting Affluent Customers in a Digital Age.” (I’ve seen the slides and I think it will be a great presentation- you canRead More
Financial institutions sure are excited to offer personal financial management (PFM) software to customers these days. The problem is, customers are slow to take them up on it. My Community Federal Credit Union, a Midlands, Texas-based credit union with 23,000 members, recently launched a PFM product from MoneyDesktop, which has pickedRead More
Next week Andera is hosting a webinar with Tim McAlpine, the man behind the Young and Free credit union youth marketing movement, and that has given me enough of an excuse to spend some time browsing the hundreds of videos created by the Young and Free “spokesters.” My favorite isRead More
Bank Marketing Strategy was just recognized as one of the Best Banking Blogs by The Financial Brand, the foremost online publication for bank and credit union marketers. As part of receiving the Editor’s Choice Award, Bank Marketing Strategy is al…
Historically, one of the reasons people have chosen big banks has been their large network of branches and ATMs. Especially for people like myself, who travel across the country frequently, finding a place to conduct basic transactions without a fee wa…
Kasasa, a national brand for community banks and credit unions, gave away $80,000 in free gas this week to help its small town bank customers gain a stronger marketing edge.