Post Tagged with: "Customer Communications"

Content Marketing = Content plus Strategy

by June 19, 2014 at 12:42 pm 0 comments

Educating your customers about your industry, and then positioning yourself as a thought leader within it, is the goal of a good content marketing program. It’s an effective tactic, especially as traditional advertising is losing ground in the battle for consumer attention. To help ensure you connect with your target audience, you’ll need to offer […]

3 Key Strategies for Transforming Negative Sentiment into Positive Customer Experience

3 Key Strategies for Transforming Negative Sentiment into Positive Customer Experience

by April 1, 2014 at 1:13 pm 0 comments

To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access to information and social sharing— it’s time for a new playbook. By using effective strategies to identify sources of dissatisfaction early on, and communicating how and when it matters most, your company can turn disgruntled […]

Risk and Response: Social Media in Customer Complaint Management

by September 24, 2013 at 7:04 am 1 comment

While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media engagement is one of the more underrated tools used in the financial industry. A bank’s reputation is the foundation of its success, and with millions of consumers publicly voicing complaints about negative experiences with products […]

Guest post: Proactive customer service – Why you need it & how you can do it

by June 18, 2013 at 9:45 pm 0 comments

When most companies think about the customer journey, they speak in terms of the sales funnel – a combination of awareness, interest, evaluation, and ending with conversion. They might have a process for sending marketing emails meant to inspire a return purchase, but beyond that, most companies make no effort to communicate with customers after […]

Guest post: Understanding how customers really want help

by November 26, 2012 at 8:49 pm 0 comments

On the same day I published a post on the Clientific blog about the sometimes disappointing allure of technology (Technology is Not a Silver Bullet), the always insightful Discerning Technologist Brad Leimer shared a post from The Financial Brand on Li…