Banking innovation: It’s really about the customer experience
Launch of the Bank Innovators Council (video) The recent launch of the Bank Innovators Council shines a promising light ...
Tag: customer experience
How customer segmentation can benefit your business
When flipping through the mail or browsing our email inboxes, most of us have become all too familiar with impersonal ...
Navigating Compliance Complexity – Different States Have Different Rules
Contacting your customers is critical to running, and growing, your business. The reasons are numerous – you might need to ...
CFPB ramping up its regulatory oversight
In the last few weeks, the CFPB has announced a number of high-profile activities that indicate the Bureau is actively ...
Risk and Response: Social Media in Customer Complaint Management
While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...
Leveraging social media to improve customer experience in home lending
Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation: Leveraging Social Media Strategy to Improve ...
Understanding the perks and pitfalls of open data
“Concerns about data quality and limitations, reliability, privacy, and continued accessibility impede business use.” (“Getting the Most Out of Open ...
Improving the consumer payment experience
Event: 2013 Chicago Payments Symposium sponsored by the Federal Reserve Bank of Chicago Date: September 24, 2013, 1:30 – 3:15pm ...
A mortgage warning for JP Morgan Chase
CFPB Data Analytics Update Recently, the Consumer Financial Protection Bureau (CFPB) released its Summer 2013 Supervisory Highlights, which provides details ...
Mediocre Doesn’t Cut It – Banks Must Do More to Satisfy Customers
According to a recent survey of 10,000 consumers, banks had decent rates of customer satisfaction when compared with other industries. Unfortunately, "decent" ...
