The big win in big data analysis for optimizing customer experience
Event: Predictive Analytics World, Boston 2013 Speaker: Steven Ramirez, CEO, Beyond the Arc, Inc. Date: September 30, 4:40 – 5:30 ...
Tag: customer experience
7 steps to measuring key customer insights
You don’t need a crystal ball to improve your company’s customer experience. By creating an effective customer experience measurement program, ...
21 Reasons Why the Mobile Banking Naysayers Are Wrong
No monetization -- that's the crux of the argument against mobile banking. The Debbie Downers of banking say mobile has ...
Strategies for attracting and retaining affluent customers
Affluent customers generate higher profits In today’s competitive landscape of financial services, wealthy customers are more important than ever. While ...
Building a successful Voice of the Customer program
Recently Forrester® Research interviewed Beyond the Arc about best practices for Voice of the Customer (VOC) programs to improve customer ...
Free Webinar Thur July 18: Leverage Social Media Complaints to Improve Customer Experience
THURSDAY, JULY 18, 2013 – 2:00 – 3:00 PM Pacific Time REGISTER TODAY > In today’s world, consumers ...
Embrace Mobile and Social to Enhance Customer Experience
Mobile technologies are rapidly growing in popularity, giving customers 24/7 access to products and services, and allowing them greater control ...
Guest post: Proactive customer service – Why you need it & how you can do it
When most companies think about the customer journey, they speak in terms of the sales funnel – a combination of ...
Branch vs. self-service: Striking the banking balance
Retail bank branch closure is a growing trend in several countries as a cost cutting method. The thinking behind this ...
Expanded data now available about customer complaints
The Consumer Financial Protection Bureau (CFPB) customer complaint database continues to grow at a rapid pace, providing an ever-expanding window ...
