The Road to Customer Intelligence

  • Steven Ramirez
  • February 7, 2014
Event: Sentiment Analysis Symposium Workshop – “Customer Insight Analytics” When:  March 5, 2014, 1:30 – 5:00pm Where:&nb...

A costly but avoidable lesson for Sallie Mae

  • Nick Baldocchi
  • January 24, 2014
Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by government and regulator...

Lenders, know thy customer

  • Steven Ramirez
  • January 22, 2014
Consumer complaints about financial institutions are never all that surprising. When it comes to money—purchasing, saving and borrowing—ma...

Are customers now happier with their banks?

  • Corrie Evanoff
  • December 19, 2013
“Customer satisfaction with retail banks climbed to 78 on a 100-point scale this year, up 1.3% from last year.” Source: American Banker Co...
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