Getting data science on your executive agenda
In today’s business world with big talk about Big Data, more and more companies are looking into data science and ...
Tag: customer experience
Leveraging regulatory data to improve customer experience
We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and ...
Mining the CFPB Complaint Database to Improve Your Customer Experience
Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, ...
The Road to Customer Intelligence
Event: Sentiment Analysis Symposium Workshop – “Customer Insight Analytics” When: March 5, 2014, 1:30 – 5:00pm Where: New York, NY ...
Leveraging customer feedback to drive business success
Event: Predictive Analytics World, Chicago 2014 Presentation: “Open Your Eyes and Ears: Leveraging Predictive Analytics and Alternative Data Sources to ...
Beyond the Arc leading workshop at the 2014 Sentiment Analysis Symposium
Workshop: “Customer Insight Analytics” Where: Sentiment Analysis Symposium, New York, NY Date: March 5, 2014 Time: 1:30 – 5:00 p.m. ...
Cutting Through the Hype: The Truth about BLE Beacons
The industry is abuzz at present with many people talking about the endless opportunities and possibilities around BLE Beacons, and ...
A costly but avoidable lesson for Sallie Mae
Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by ...
Lenders, know thy customer
Consumer complaints about financial institutions are never all that surprising. When it comes to money—purchasing, saving and borrowing—many people are ...
2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic)
As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped ...
