Post Tagged with: "customer loyalty"

Are customers now happier with their banks?

by December 19, 2013 at 2:17 pm 0 comments

“Customer satisfaction with retail banks climbed to 78 on a 100-point scale this year, up 1.3% from last year.”

Source: American Banker Consumer Finance, “Banks’ Customer Satisfaction Returns to Pre-Crisis […]

Advanced analytics: Solving your customer experience business needs

by December 4, 2013 at 3:28 pm 0 comments

“By observing conversations on Facebook, Twitter, and LinkedIn, we understand what the actual needs of customers are, the problems they face, and use the same data to identify opportunities.” – Steven J. Ramirez, Beyond the Arc, Inc.

Leveraging social media to turn loyal customers into brand influencers

by November 9, 2013 at 1:27 pm 1 comment

In terms of brand influence, some of the greatest value in social media may come from your satisfied customers.

Everyone’s talking about social media as an increasingly powerful business tool –not only for marketing promotions but for improving customer experience […]

Banks can do for Daily Deals what Amazon did for e-Commerce

Banks can do for Daily Deals what Amazon did for e-Commerce

by November 1, 2012 at 12:27 pm 0 comments

The popularity of Daily Deals sites has exploded in recent years with a plethora of providers vying for the attention of an increasingly price-sensitive consumer base. However, while Daily Deals are a highly effective means of increasing awareness and driving consumers to a particular retailer, the current offerings lack theRead More