Post Tagged with: "customer satisfaction"

Are customers now happier with their banks?

by December 19, 2013 at 2:17 pm 0 comments

“Customer satisfaction with retail banks climbed to 78 on a 100-point scale this year, up 1.3% from last year.”

Source: American Banker Consumer Finance, “Banks’ Customer Satisfaction Returns to Pre-Crisis […]

Big Banks Gain on Smaller Banks in Customer Satisfaction

Big Banks Gain on Smaller Banks in Customer Satisfaction

by April 19, 2013 at 10:32 am 1 comment

Big banks trail smaller banks in overall customer satisfaction, but the gap is steadily shrinking, according a study released yesterday by JD Power and Associates. “While big banks have traditionally had an advantage over smaller banks in terms of convenience of branch locations and technology, their disadvantage was often inRead More