Post Tagged with: "data analytics"

MasterCard Beefs Up Its Fintech Acquisitions

MasterCard Beefs Up Its Fintech Acquisitions

by July 29, 2015 at 6:15 pm 8 comments

You certainly can’t accuse MasterCard of ignoring FinTech innovators. In addition to running hackathons with startups all over the globe — the next one is in Mexico City this weekend — MasterCard is acquiring companies left and right. CEO Ajay Banga described what the company is looking for in the M&A spaceRead More

Synchrony Is First to Give Out Apple Pay Transaction Data

Synchrony Is First to Give Out Apple Pay Transaction Data

by July 21, 2015 at 4:40 pm 1 comment

Synchrony Financial, the nation’s largest provider of private-label lending programs, will start providing its clients with deep Apple Pay transaction data. Synchrony appears to be the first issuer that is providing bank-level Apple Pay data to third parties. Synchrony, formed from GE Capital’s private label unit, had $61.4 billion ofRead More

Beyond Big Data: Big Text Analytics

Beyond Big Data: Big Text Analytics

by July 9, 2015 at 10:51 am 0 comments

Big Data is valuable for banks because it can identify trends, uncover emerging issues, and forecast business outcomes. Yet leading companies are thinking beyond Big Data, and using Big Text Analytics to create a more comprehensive, intelligent customer analysis. Businesses can enrich Big Data with Big Text to develop aRead More

A multi-million dollar growth spurt as the CFPB turns 3

by July 31, 2014 at 4:28 pm 0 comments

Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it wasn’t clear what power this regulatory progeny of the Dodd Frank Act would wield. Today, there is no doubt about the agency’s authority. With 9 products in its ever-increasing purview, the CFPB now hosts […]

Beyond the Arc making a name for itself

by July 7, 2014 at 2:22 pm 0 comments

In our work helping companies with customer experience strategy, data science, and communications, we at Beyond the Arc are really more behind-the-scenes types. Yet sometimes our work comes front and center in recognition and accolades. We’re always flattered when our name appears on “best of” lists, and we wanted to share some recent highlights.

A […]

Leveraging Predictive Analytics to improve customer experience – PAW Chicago

by May 15, 2014 at 10:14 pm 0 comments

Event: Predictive Analytics World, Chicago 2014

Presentation: “Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience”

Case Studies: CFPB, Capital One, Citibank, Bank of America

Speaker: Steven Ramirez, CEO, Beyond the Arc

Date: Tuesday, June 17, 2014, 3:05 – 3:25 p.m. Eastern Time

Register online >

Using customer feedback […]

Leveraging Social Media Complaints to Improve Customer Experience

Leveraging Social Media Complaints to Improve Customer Experience

by April 10, 2014 at 11:15 pm 0 comments

Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to customer needs and resolving problems quickly – and social media can play a key role. By leveraging vast amounts of customer feedback on social networks such as Twitter and Facebook, companies can gain insight on […]

2013: A Busy Year for the CFPB, an Expensive Year for Banks

by April 8, 2014 at 11:00 am 0 comments

Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial services providers. In 2013, the agency continued to expand its impact, assessing almost $2.8 billion in fine…

3 Key Strategies for Transforming Negative Sentiment into Positive Customer Experience

3 Key Strategies for Transforming Negative Sentiment into Positive Customer Experience

by April 1, 2014 at 1:13 pm 0 comments

To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access to information and social sharing— it’s time for a new playbook. By using effective strategies to identify sources of dissatisfaction early on, and communicating how and when it matters most, your company can turn disgruntled […]

Where Are Bankers Investing in 2014?

by March 27, 2014 at 3:51 pm 0 comments

In 2014, banking will be about Big Data. Financial institutions are investing more into their customers, and their organizations. New understanding of both structured customer data and unstructured data, is changing business strategy at some of the lar…