Post Tagged with: "digital service"

Digital Banking, Part 2: The hard reality of consumer-driven digital banking

by October 15, 2013 at 1:51 pm 1 comment

By Eric Disend, Partner The situation facing a Capco client specializing in small-business banking demonstrates the importance of customer experience, the shortcomings of many traditional bank offerings and the disruptive impact of new market entrants. Signing up for a digital service on the bank’s website required customers to spend nearlyRead More