Post Tagged with: "Efma"

Banks Are Failing to Meet Rising Customer Expectations

Banks Are Failing to Meet Rising Customer Expectations

by April 22, 2015 at 11:48 am 2 comments

Banks are falling short of customer expectations, according to a new report released today. Perhaps it is more accurate to say that banks can’t catch up with customer expectations, which keep rising higher based on experiences with nonbank applications. Three major trends emerged in the 2015 World Retail Banking ReportRead More

Citibank’s Global Head of Mobile and Tablets Talks Innovation

by January 15, 2013 at 9:16 am 0 comments

In a video series launched by EFMA and SAP last fall, Andres Wolberg-Stok, global mobile and tablet director for Citibank, discusses the bank’s innovation strategy. The series also features bankers from BNP Paribas Fortis, Santander, and Banque Libano-Francaise.