It should come as no surprise that more and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business process delivery and modernizing their IT infrastructures. But what does this mean for IT operations teams?
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Chief Information Officers (CIOs) are ultimately responsible for ensuring that IT investments are closely aligned with strategic business objectives. In this, the final installment in the six part series, we’ll focus on how, through transaction-based application performance monitoring, the CIO has well-defined relationships between IT performance and metrics specific to business outcomes. And that is what is ultimately needed for smooth sailing, even in the roughest seas.