Post Tagged with: "Financial Town"

How Will Banks Secure the New Channels — Messaging, Video, Chatbots?

How Will Banks Secure the New Channels — Messaging, Video, Chatbots?

by July 21, 2016 at 12:50 pm 5 comments

The first video banking call crossing the Atlantic took place this week. A new virtual assistant (TouchAssist) and a new personal finance chatbot (Trim) both launched yesterday. Facebook Messenger recently reached 1 billion users — and 18,000 bots. There are more ways for customers to talk to banks than everRead More