Can a payment be too invisible? Invisible payments are admired throughout the fintech world for the more pleasant customer experience they supposedly deliver. The major theme at the payments-focused Money20/20 in Las Vegas this week was faster money movement, with the secondary point of effortless, invisible money movement. Real-time payments are coming, attendees wereRead More
Post Tagged with: "friction"
On occasion, conventional wisdom gets debunked – without anyone noticing it. That’s exactly what happened at our recent Bank Innovation 2015 in Seattle. The conventional wisdom in question here is the notion of friction, or, more specifically, that friction needs to be wrung out of the banking process with digitalRead More