Post Tagged with: "friction"

The Case for More Visible Payments

The Case for More Visible Payments

by October 29, 2015 at 12:52 pm 4 comments

Can a payment be too invisible? Invisible payments are admired throughout the fintech world for the more pleasant customer experience they supposedly deliver. The major theme at the payments-focused Money20/20 in Las Vegas this week was faster money movement, with the secondary point of effortless, invisible money movement. Real-time payments are coming, attendees wereRead More

When More Friction in Banking Makes Sense

When More Friction in Banking Makes Sense

by March 10, 2015 at 9:59 am 3 comments

On occasion, conventional wisdom gets debunked – without anyone noticing it. That’s exactly what happened at our recent Bank Innovation 2015 in Seattle. The conventional wisdom in question here is the notion of friction, or, more specifically, that friction needs to be wrung out of the banking process with digitalRead More