Post Tagged with: "HR & Training"

Getting Real with Customer Experience

Getting Real with Customer Experience

by January 27, 2014 at 4:52 pm 0 comments

If we understand the realities of what customers expect and what we can influence, we can and will be more relevant to our customers, and they will spread the word.

The 2013 GonzoBanker Awards

The 2013 GonzoBanker Awards

by December 19, 2013 at 8:01 pm 1 comment

Time for us to toast the mighty, recognize the innovators, skewer those who have rambled off the path of righteousness, and poke a little fun at all of the above.

The IT Group is Not Your Business Partner

The IT Group is Not Your Business Partner

by October 29, 2013 at 6:04 pm 0 comments

As long as you let a legacy organizational model separate technology knowledge from business knowledge, you can be sure the Blame Game will continue.

Do Banks Need Intelligence Officers?

Do Banks Need Intelligence Officers?

by March 4, 2013 at 5:13 pm 0 comments

The industy is changing at near-light speed. Now might be the time for bank “intelligence” officers.