Getting Real with Customer Experience

  • GonzoBanker
  • January 27, 2014
If we understand the realities of what customers expect and what we can influence, we can and will be more relevant to our customers, and they will sp...

The 2013 GonzoBanker Awards

  • GonzoBanker
  • December 19, 2013
Time for us to toast the mighty, recognize the innovators, skewer those who have rambled off the path of righteousness, and poke a little fun at all o...

The IT Group is Not Your Business Partner

  • GonzoBanker
  • October 29, 2013
As long as you let a legacy organizational model separate technology knowledge from business knowledge, you can be sure the Blame Game will continue.